Volume 32, Issue 1 (Spring 2019)                   JMDP 2019, 32(1): 113-133 | Back to browse issues page


XML Persian Abstract Print


Download citation:
BibTeX | RIS | EndNote | Medlars | ProCite | Reference Manager | RefWorks
Send citation to:

Konjkav-Monfared A, Khalilian M M, Saeida-Ardekani S. Structural Model of Brand Ambidexterity Impact on Brand Commitment through Brand’s Performance, Image and Reputation. JMDP 2019; 32 (1) :113-133
URL: http://jmdp.ir/article-1-3334-en.html
1- Yazd University, Yazd, Iran. , monfared@yazd.ac.ir
2- Science and Arts University, Yazd, Iran.
3- Yazd University, Yazd, Iran.
Abstract:   (4806 Views)
Brand ambidexterity strategies help organizations improve their capabilities and performance and simultaneously discover new opportunities. The purpose of this study is to investigate the effects of brand ambidexterity strategies on brand commitment through brand’s performance, image and reputation. The statistical population of this research were the users of Pishgaman Company. Random sampling method was used and 300 acceptable questionnaires were collected. Data analysis was carried out using the PLS3 software and the results show that exploratory and exploitative strategies have positive and significant impact on brand performance. Also, the impact of brand’s performance on its reputation and image, and brand reputation on brand commitment are positive and significant. Other findings show that the impact of brand performance on brand commitment, brand image on brand reputation and brand image on brand commitment are not significant. Moreover, results indicate that brand performance has a mediating role in the relationship between brand ambidexterity and brand commitment, and reputation has a mediating role in the relationship between brand performance and brand commitment. Nevertheless, the mediating role of brand image in the relationship between brand performance and brand commitment has not been 
confirmed.
Full-Text [PDF 818 kb]   (2099 Downloads)    
Type of Study: Research | Subject: Public Administration
Received: Oct 09 2018 | Accepted: Nov 04 2019 | ePublished: Nov 04 2019

References
1. Aaker, D. A., & Keller, K. L. (1990). Consumer Evaluations of Brand Extensions. Journal of Marketing, 54(1), 27-41. [DOI:10.1177/002224299005400102]
2. Alpkan, L., & Gemici, E. (2016). Disruption and Ambidexterity: How Innovation Strategies Evolve? Procedia-Social and Behavioral Sciences, 235(1), 782-787. [DOI:10.1016/j.sbspro.2016.11.080]
3. Atuahene-Gima, K., & Ko, A. (2001). An Empirical Investigation of the Effect of Market Orientation and Entrepreneurship Orientation Alignment on Product Innovation. Organization Science, 12(1), 54-74. [DOI:10.1287/orsc.12.1.54.10121]
4. Augusto, M., & Torres, P. (2018). Effects of Brand Attitude and eWOM on Consumers' Willingness to Pay in the Banking Industry: Mediating Role of Consumer-Brand Identification and Brand Equity. Journal of Retailing and Consumer Services, 42(1), 1-10. [DOI:10.1016/j.jretconser.2018.01.005]
5. Beverland, M. B., Wilner, S. J., & Micheli, P. (2015). Reconciling the Tension between Consistency and Relevance: Design Thinking as a Mechanism for Brand Ambidexterity. Journal of the Academy of Marketing Science, 43(5), 589-609. [DOI:10.1007/s11747-015-0443-8]
6. Bontis, N., Bart, C., Wakefield, P., Booker, L. D., & Serenko, A. (2007). The Mediating Effect of Organizational Reputation on Customer Loyalty and Service Recommendation in the Banking Industry. Management Decision, 45(9), 1426-1445. [DOI:10.1108/00251740710828681]
7. Cretu, A. E., & Brodie, R. J. (2007). The Influence of Brand Image and Company Reputation where Manufacturers Market to Small Firms: A Customer Value Perspective. Industrial Marketing Management, 36(2), 230-240. [DOI:10.1016/j.indmarman.2005.08.013]
8. Davis, D. F., Golicic, S. L., & Marquardt, A. J. (2008). Branding a B2B Service: Does a Brand Differentiate a Logistics Service Provider? Industrial Marketing Management, 37(2), 218-227. [DOI:10.1016/j.indmarman.2007.02.003]
9. De Chernatony, L., Harris, F., & Christodoulides, G. (2004). Developing a Brand Performance Measure for Financial Services Brands. The Service Industries Journal, 24(2), 15-33. [DOI:10.1080/02642060412331301232]
10. Fombrun, C. J., Gardberg, N. A., & Sever, J. M. (2000). The Reputation Quotient SM: A Multi-Stakeholder Measure of Corporate Reputation. Journal of Brand Management, 7(4), 241-255. [DOI:10.1057/bm.2000.10]
11. Fu, N., Flood, P. C., & Morris, T. (2016). Organizational Ambidexterity and Professional Firm Performance: The Moderating Role of Organizational Capital. Journal of Professions and Organization, 3(1), 1-16. [DOI:10.1093/jpo/jov010]
12. Garbarino, E., & Johnson, M. S. (1999). The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships. Journal of Marketing, 63(2), 70-87. [DOI:10.1177/002224299906300205]
13. Ghaffari, M., Abasi, A., & Konjkave, M. A. (2018). The Role of Tourist Experience in the Tourism Destination Image of Isfahan. Journal of Tourism and Development, 7(2), 97-112.
14. Hogg, M. K., Cox, A. J., & Keeling, K. (2000). The Impact of Self-Monitoring on Image Congruence and Product/Brand Evaluation. European Journal of Marketing, 34(5/6), 641-667. [DOI:10.1108/03090560010321974]
15. Ishaq, I. M. (2012). Perceived Value, Service Quality, Corporate Image and Customer Loyalty: Empirical Assessment from Pakistan. Serbian Journal of Management, 7(1), 25-36. [DOI:10.5937/sjm1201025I]
16. Kayaman, R., & Arasli, H. (2007). Customer Based Brand Equity: Evidence from the Hotel Industry. Managing Service Quality: An International Journal, 17(1), 92-109. [DOI:10.1108/09604520710720692]
17. Keller, K. L., Parameswaran, M., & Jacob, I. (2011). Strategic Brand Management: Building, Measuring, and Managing Brand Equity: Pearson Education India.
18. Lee, J., Park, S. Y., Baek, I., & Lee, C.-S. (2008). The Impact of the Brand Management System on Brand Performance in B-B and B-C Environments. Industrial Marketing Management, 37(7), 848-855. [DOI:10.1016/j.indmarman.2008.04.005]
19. Lee, M., & Cunningham, L. F. (2001). A Cost/Benefit Approach to Understanding Service Loyalty. Journal of Services Marketing, 15(2), 113-130. [DOI:10.1108/08876040110387917]
20. Lien, C.-H., Wen, M.-J., Huang, L.-C., & Wu, K.-L. (2015). Online Hotel Booking: The Effects of Brand Image, Price, Trust and Value on Purchase Intentions. Asia Pacific Management Review, 20(4), 210-218. [DOI:10.1016/j.apmrv.2015.03.005]
21. Melo, T., & Garrido-Morgado, A. (2012). Corporate Reputation: A Combination of Social Responsibility and Industry. Corporate Social Responsibility and Environmental Management, 19(1), 11-31. [DOI:10.1002/csr.260]
22. Monfared, A. R. K., Fathi, S., & Ranjbarian, B. (2017). Perceived Risks of Individual Investors in the Capital Market: The Antecedences and Consequences. International Journal of Business Innovation and Research, 14(2), 259-278. [DOI:10.1504/IJBIR.2017.086294]
23. Morgan, R. M., & Hunt, S. D. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58(3), 20-38. [DOI:10.1177/002224299405800302]
24. Nguyen, B., Yu, X., Melewar, T., & Hemsley-Brown, J. (2016). Brand Ambidexterity and Commitment in Higher Education: An Exploratory Study. Journal of Business Research, 69(8), 3105-3112. [DOI:10.1016/j.jbusres.2016.01.026]
25. Oh, L.-B., Teo, H.-H., & Sambamurthy, V. (2012). The Effects of Retail Channel Integration through the Use of Information Technologies on Firm Performance. Journal of Operations Management, 30(5), 368-381. [DOI:10.1016/j.jom.2012.03.001]
26. O'Reilly III, C. A., & Tushman, M. L. (2013). Organizational Ambidexterity: Past, Present, and Future. Academy of Management Perspectives, 27(4), 324-338. [DOI:10.5465/amp.2013.0025]
27. Park, J.-W., Robertson, R., & Wu, C.-L. (2004). The Effect of Airline Service Quality on Passengers' Behavioral Intentions: A Korean Case Study. Journal of Air Transport Management, 10(6), 435-439. [DOI:10.1016/j.jairtraman.2004.06.001]
28. Schnietz, K. E., & Epstein, M. J. (2005). Exploring the Financial Value of a Reputation for Corporate Social Responsibility during a Crisis. Corporate Reputation Review, 7(4), 327-345. [DOI:10.1057/palgrave.crr.1540230]
29. Siltaoja, M. E. (2006). Value Priorities as Combining Core Factors between CSR and Reputation-A Qualitative Study. Journal of Business Ethics, 68(1), 91-111. [DOI:10.1007/s10551-006-9042-4]
30. Simsek, Z., Heavey, C., Veiga, J. F., & Souder, D. (2009). A Typology for Aligning Organizational Ambidexterity's Conceptualizations, Antecedents, and Outcomes. Journal of Management Studies, 46(5), 864-894. [DOI:10.1111/j.1467-6486.2009.00841.x]
31. Smaiziene, I., & Jucevicius, R. (2009). Corporate Reputation: Multidisciplinary Richness and Search for a Relevant Definition. Engineering Economics, 62(2), 91-100.
32. Syed Alwi, S., Nguyen, B., Gupta, S., & Melewar, T. (2015). Explicating Industrial Buyer Commitment: Integrating Brand Trust, Brand Performance and Industrial Brand Image in the HVAC Industry. [DOI:10.1108/IMDS-09-2015-0364]
33. Thompson, R., Barclay, D., & Higgins, C. A. (1995). The Partial Least Squares Approach to Causal Modeling: Personal Computer Adoption and Use as an Illustration. Technology Studies: Special Issue on Research Methodology, 2(2), 284-324.
34. Vahlne, J.-E., & Jonsson, A. (2017). Ambidexterity as a Dynamic Capability in the Globalization of the Multinational Business Enterprise (MBE): Case Studies of AB Volvo and IKEA. International Business Review, 26(1), 57-70. [DOI:10.1016/j.ibusrev.2016.05.006]
35. Veloutsou, C., & Moutinho, L. (2009). Brand Relationships through Brand Reputation and Brand Tribalism. Journal of Business Research, 62(3), 314-322. [DOI:10.1016/j.jbusres.2008.05.010]
36. Vinzi, V. E., Trinchera, L., & Amato, S. (2010). PLS Path Modeling: From Foundations to Recent Developments and Open Issues for Model Assessment and Improvement. Handbook of Partial Least Squares (pp. 47-82): Springer. [DOI:10.1007/978-3-540-32827-8_3]
37. Vorhies, D. W., Orr, L. M., & Bush, V. D. (2011). Improving Customer-Focused Marketing Capabilities and Firm Financial Performance via Marketing Exploration and Exploitation. Journal of the Academy of Marketing Science, 39(5), 736-756. [DOI:10.1007/s11747-010-0228-z]
38. Wei, Z., Zhao, J., & Zhang, C. (2014). Organizational Ambidexterity, Market Orientation, and Firm Performance. Journal of Engineering and Technology Management, 33(1), 134-153. [DOI:10.1016/j.jengtecman.2014.06.001]
39. Weiss, A. M., Anderson, E., & Maclnnis, D. J. (1999). Reputation Management as a Motivation for Sales Structure Decisions. Journal of Marketing, 63(4), 74-89. [DOI:10.1177/002224299906300407]
40. Yu, X., Chen, Y., Nguyen, B., & Zhang, W. (2014). Ties with Government, Strategic Capability, and Organizational Ambidexterity: Evidence from China's Information Communication Technology Industry. Information Technology and Management, 15(2), 81-98. [DOI:10.1007/s10799-014-0175-3]
41. Zins, A. H. (2001). Relative Attitudes and Commitment in Customer Loyalty Models: Some Experiences in the Commercial Airline Industry. International Journal of Service Industry Management, 12(3), 269-294. [DOI:10.1108/EUM0000000005521]

Add your comments about this article : Your username or Email:
CAPTCHA

Rights and permissions
Creative Commons License This work is licensed under a Creative Commons Attribution 4.0 International License.

© 2024 CC BY-NC 4.0 | Management and Development Process

Designed & Developed by : Yektaweb