Volume 16, Issue 2 And 3 (10-2002)
JMDP 2002, 16(2 And 3): 40-48 |
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(2002). Control Processes for Total Quality Management and Quality Assurance. JMDP. 16(2 and 3), 40-48.
URL: http://jmdp.ir/article-1-89-en.html
URL: http://jmdp.ir/article-1-89-en.html
Abstract: (18841 Views)
While quality has been widely accepted as essential in today's global competition, limited work has been conducted on the management processes that lead to it. This paper addresses the control processes in quality assurance and total quality management. The generic management control process is first presented and its deficiencies are highlighted. The paper then proposes control processes for quality assurance and total quality management. Finally, the two processes are compared.
Type of Study: Research |
Subject:
Public Administration
Received: Oct 17 2011 | Accepted: Nov 19 2014 | ePublished: Nov 19 2014
Received: Oct 17 2011 | Accepted: Nov 19 2014 | ePublished: Nov 19 2014
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