Management and Development Process

Purpose: Technological stress is one of the important challenges in the digital age, which has profound effects on the mental health and job performance of individuals due to the rapid and continuous advancement of technology and changes in the role of employees. Therefore, given the importance of the subject, the present study was conducted to phenomenologically analyze technological stress (technostress) in Iranian Tax Affairs Organization.
Methodology: The present study was applied and descriptive-exploratory in terms of purpose and data collection method, respectively. Besides, it was a qualitative research type, which used the phenomenological method and the Dickelman approach.  Data collection method was in-depth interviews with participants. Accordingly, using the purposive sampling method and based on the principle of theoretical adequacy, 18 managers and employees of the Iranian Tax Affairs Organization were selected as sample members. We used qualitative content analysis and Maxqda software to examine and analyze the data obtained from the interviews.
Findings: In addition to recognizing and understanding this phenomenon, the research findings have identified fifteen factors causing technological stress.
Originality: With the increasing need to use digital systems and financial software in the Iranian Tax Affairs Organization, the employees may face psychological pressures resulting from rapid technological changes and elevated expectations of the organization. Therefore, a phenomenological analysis of this phenomenon helps us to examine more deeply the experiences and feelings of employees in relation to these pressures and to identify the mental and social impacts of technology on employees’ efficiency and well-being.