Management and Development Process

What, in today’s world, distinguishes the knowledge-based organizations
from their world of a few decades ago, are a highly volatile environment,
global competition and increasing development of communication and
rapid exchange of information. To remain safe from frightening
environmental surges and compatibility with competitive commitments,
knowledge-based organizations need to get environmental information
through strategic intelligence. The purpose of this study is to prioritize
the factors affecting strategic intelligence in knowledge-based
organizations, on which basis the affecting factors are identified and ranked
in two parts: ‘inner’ and ‘outer’ organizational. This is an applied research
and the method of research is a descriptive survey. The data was collected
through a questionnaire that includes paired comparisons between the main
criteria and options. The weight of indicators are achieved, after obtaining
the weights using seven triangular fuzzy numbers and converting triangular
fuzzy numbers into definitive fuzzy numbers, and at the end, the final
prioritization is reached using fuzzy techniques.
The results suggest that in the knowledge-based organizations,
smartness of human resources is of utmost importance for internal
strategic intelligence and the smartness of customers is of utmost
importance for external strategic intelligence. In addition, the efforts of
staff for the smartness of human resources, and to identify innovative
opportunities in connection with the smartness of customers has the
highest importance in the knowledge-based organization.