Management and Development Process

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This article tries to study the relationship of management skills (including technical, human, conceptual, and political) with efficiency of Keshavarazi (Agriculture) Bank branches in Isfahan (according to the criteria concerned). The research uses a descriptive, survey-type field study method. The statistical population included heads of the groups and department managers from 36 main and central branches, composed of 125 heads of the groups and 104 department managers from among whom 99 people were selected according to stratified random method. Data collection tool was a researcher-made questionnaire consisting 40 closed-answer questions, of which the reliability coefficient was calculated to be 97 percent through Alfa-Cronbach test. The collected data were analyzed by correlation coefficient test, regression analysis and one-way variance analysis in inferential statistics in addition to average, standard deviation and frequency in descriptive statistics. The results showed that there was a meaningful relationship, i.e. p≤0.05, among management skills (r=0.769), technical skills (r= 0.470), human skills (r=0.736) and conceptual skills (r=0.441) and political skills (r=0.743). Multiple regression analysis indicated that 55 percent of efficiency in the bank branches could be explained by political skills, promoted to 65 percent through the effects of human skills. Moreover, demographic variables, namely education and employment background did not cause any significant differences yet a significant difference observable in regard with the service location in analyzing the answers to the questionnaires, i.e. the managers of the first class branches enjoyed more conceptual skills while the 4th class branch managers possessed more political skills.

Keywords: Management Skills, Technical Skills, Human Skills, Conceptual Skills, Political Skills, Efficiency

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