TY - JOUR T1 - Control Processes for Total Quality Management and Quality Assurance TT - کنترل فرایندهای مدیریت کیفیت فراگیر و تضمین کیفیت JF - JMDP JO - JMDP VL - 16 IS - 2 UR - http://jmdp.ir/article-1-89-en.html Y1 - 2002 SP - 40 EP - 48 N2 - While quality has been widely accepted as essential in today's global competition, limited work has been conducted on the management processes that lead to it. This paper addresses the control processes in quality assurance and total quality management. The generic management control process is first presented and its deficiencies are highlighted. The paper then proposes control processes for quality assurance and total quality management. Finally, the two processes are compared. M3 ER -