Volume 29, Issue 2 (9-2016)                   JMDP 2016, 29(2): 3-24 | Back to browse issues page

‎ 20.1001.1.17350719.1395.29.2.2.1

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Electronic Service Quality and Behavioral Intention: Analyzing the Mediating Role of Customer Trust and Perceived Value
Mostafa Ardalan *1 , Mehdi Khademi2 , Mehdi Rasouli ghahroodi2
1- Institute for management and planning studies , ardalan.mostafa@yahoo.com
2- Institute for management and planning studies
Keywords: Perceived Value, Trust, Electronic Service Quality, Structural Equation Approach, Perceived Value
Full-Text [PDF 612 kb]   (3773 Downloads)    
Type of Study: Applicable | Subject: Public Administration
Received: Oct 26 2015 | Accepted: Mar 11 2017 | ePublished: Mar 11 2017
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